Customer Service Training Specialist (Open for Undergraduates)

Client Company : A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position : Customer Service Training Specialist (Open for Undergraduates)

Industry : BPO

Location : Tarlac City

Salary Offer : Php35,000-Php40,000

Work Schedule : Shifting Schedule

Work Set Up : Work-Onsite

Benefits :

✨Government mandated benefits

✨13th Month Pay

✨HMO

✨Vacation Leave Credits

✨Sick Leave Credits

Job Requirements :

✨Open for Undergraduates

✨With at least 1 year of experience as a trainer

✨Amenable to work on a shifting schedule

✨Amenable to attend face to face interviews

✨Can start as soon as possible

Job Responsibilities :

✨Develop, update, and facilitate training materials to build foundational skills and knowledge for new hires and existing team members.

✨Lead multi-week, blended training programs, including transmission, nesting, and floor training.

✨Coach and supervise learners during on-the-job training (OJT), nesting, TQ, BQM, and evaluation phases to achieve performance metrics.

✨Deliver engaging training sessions on product knowledge, customer service behaviors, and tool usage.

✨Monitor new hire progress and ongoing enhancement training; provide feedback and implement improvement plans as needed.

✨Maintain accurate training reports, certifications, and support self-skilling initiatives during non-classroom periods.

✨Communicate effectively with clients and team members to address needs, resolve issues, and ensure training outcomes meet expectations.

Recruitment process : Online and Face to face

✨Initial interview

✨Final interview

✨Job offer