Korean IT Service Desk Support L1(Onsite)

Job Description Job Title : Korean L1 IT Service Desk Support

Role : Independent Contractor

Candidates should be in Philippines

Exp : 3-4yrs

Work From Office Location : 1634 Taguig Metro Manila(Onsite)

Fluent in Korean ( Language Skills )

(Independent Contractor role)

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Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide Australia with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops servers networks and data center technologies. Our expertise spans the entire spectrum of IT infrastructure with a focus on digital transformation through professional and managed services AIOPS AI-based workforce automation and blockchain solutions.

Job Description

L1Korean IT Service Desk Support

Role : Independent Contractor

Candidates should be in Philippines(who has Visa / PR / Philippines Citizen)

Exp : 3-4yrs

Work From Office Location : 1634 Taguig Metro Manila

Fluent in Korean( Language Skills )

Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Skilled in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.

Basic knowledge of Active Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applications etc. is a must.

Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10 Win7)

Experience with using and troubleshooting Outlook within a network environment (permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.

Good written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

MCP and ITIL certification would be desirable but not mandatory

Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)

Non-Technical

Good Customer management skill

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Fluent in Korean ( Language Skills )

Studied / Worked in South Korea is plus.

Be good at Read & Write in English

• .Good in Active Directory & Ticketing Tools

Required Skills :

Active Directory EUC Support Ticketing Tool Network Support IT Infrastructure support troubleshooting hardware troubleshooting software troubleshooting operating systems PC hardware set-up and configuration desk side support basic administration of Windows O / S basic administration of MAC OS Microsoft Office troubleshooting good customer management skills communication skills deadline management self-driven

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1