Sales Consultant

and marketing activities as well as foster customer loyalty / retention.

• Executes the daily operational, day to day goals and priorities assigned by store management.
• Assists clients in the conduct of their shopping activity- aid customers in locating merchandising in

store; give push carts / trolley; test and / or demo product; accompany to the Till Point for payment and

check-out

• Provides accurate and complete information on product and / or service; including ensuring that the

customer is aware and understands HMR Retail guidelines on Sales and / or Reservation procedure,

Product Warranty, Return, Exchange and / or Refund Policies, Item Delivery and Pick-Up terms &

conditions.

• Ensures each customer receives outstanding service by mystery shop standards
• Performs After- Sales service- prompt and up to standards processing of Customer complaints and / or

concerns (returns, refund; ensure items are picked-up and delivered as per allowable timeline, etc)

• Writes and submits quotation as per client request.
• Coordinates client meet-up and / or conduct ocular and / or Product Presentation to clarify and ensure

that customer need / requirement is meet.

• Effective assists on bulk buyers and corporate queries and in-store customers.