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Delivery Centre Leader (Makati) | Hybrid

Delivery Centre Leader (Makati) | Hybrid

TASQ Staffing SolutionsMakati City, Metro Manila, Philippines
26 days ago
Job type
  • Quick Apply
Job description

Work Schedule :   Morning Shift

Work Setup : Hybrid (3x onsite per week) | Makati

Eligibility : Open to local and expat candidates currently residing in the Philippines

Key Responsibilities :

  • As Delivery Centre Head :
  • Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centres culture and ensure alignment with broader company values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • As Head of Delivery :

Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.

  • Collaborate with the company and global / regional function leaders to develop and grow the Centres service offerings based on market needs.
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Strategic Focus Areas :

    • Client Management : Oversee client transitions, solutioning, and project onboarding to the Centre.

  • Sales Alignment : Represent the company in the Philippines in global and regional sales initiatives.
  • Risk Management : Assess and escalate risks appropriately across delivery and support services.
  • Process Excellence : Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
  • Business Continuity : Maintain compliance with BCP and certifications like ISO / SOC through rigorous internal audits.

    • Required Qualifications & Experience :

  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • IT service delivery experience , strong in people leadership and experience in building / running a DC
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    Leader Makati Hybrid • Makati City, Metro Manila, Philippines