Guest Experience RepresentativeAnavah Talent • Davao Region, PH

Guest Experience Representative

Anavah Talent • Davao Region, PH

30+ days ago

Job type

Quick Apply

Job description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time : 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

A hospitality-minded professional who thrives on creating standout guest experiences
A strong communicator with a friendly, clear, and empathetic tone
A proactive problem-solver who remains calm under pressure
Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

Respond to guest inquiries and feedback with care and efficiency

Resolve issues and turn challenges into positive moments

Coordinate with kitchen and service teams to ensure smooth delivery

Uphold high standards for guest recovery and retention

Support cross-functional collaboration and ad hoc projects

Requirements

3+ years in customer success, operations, or client service (U.S. accounts preferred)

Guest service, restaurant, or food service experience (required)

Strong written English and interpersonal communication skills

Critical thinking and ownership mindset

Bachelor's degree (honors preferred)

Bonus Points For

Experience with Grasshopper CX

Ecommerce support (chat / email) expertise

Benefits

Work From Home

Training & Development

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Representative • Davao Region, PH

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