Administrative and Customer Service Assistant

Job Description

This is a remote position.

Job Highlights

Contract : Independent Contractor

Schedule : 40 hours per week, flexible schedule with core hours requirement (available 8 AM - 10 AM EST for customer communications)

Mon-Fri 8am  -5pm (includes 1hr unpaid break) to start after 1-2 weeks more flexible

Client Timezone : Eastern Time Zone

Scope

• 40 hours per week
• Eastern Time Zone schedule with flexibility for most tasks
• Must be available to send customer messages starting at 8 AM EST
• Primarily offline work with some real-time customer communication requirements
• Supporting a golf cart dealership's sales and customer service operations
• Text message and email communication only (no phone calls)
• Working closely with three-person sales team

Responsibilities

Requirements

Benefits

Independent Contractor Perks

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_29033_JOB

Requirements

Requirements : Strong customer service experience (required) Proven data entry and CRM management skills Excellent attention to detail with ability to catch discrepancies quickly Proactive work approach and strong time management abilities Experience with administrative tasks and back-office operations Ability to understand and categorize frequently asked questions Strong written communication skills for text and email correspondence (mainly non-voice) Previous experience working with warranty processes preferred Has proven ability in sales experience