Program Director (Php250,000 gross)

BENEFITS : •Onsite work Allowance (10% depends on work days)
•Overwork Allowance (Including P 80 meal allowance)
•13 months’ pay
•Leave credit
•Christmas Party
•Government Mandated Benefits JOB DETAILS : Company Profile: a top provider of outsourced services for customer management covering the complete customer lifecycle

Position: Program Director (Php250,000 gross)
Location: Quezon City
Industry: BPO Company
Salary: Php250,000 gross
Schedule: Shifting

Benefits:
•Onsite work Allowance (10% depends on work days)
•Overwork Allowance (Including P 80 meal allowance)
•13 months’ pay
•Leave credit
•Christmas Party
•Government Mandated Benefits

Job Responsibilities:
•Analyze client requirements to develop value propositions and profitable solutions which meet/exceed client needs. Increasingly this will involve digital/AI/Automation analytics/digital integrated solutions to drive measurable call avoidance strategies.
•Translate client requirements into easily understood needs to the business SMEs and Practice Leads.
•Understand and clearly define the input required to create cost estimates to enable the commercial/pricing team to build relevant commercial propositions and pricing models.
•Leverage presentations, case studies, thought leadership and other resources to build bespoke presentations for clients that align to their pain points and purchase drivers
•Develop and recommend strategic pricing and account strategies to help grow share, relevance and profitability
•Develop deep and “hands on” knowledge of the clients products and identify pain points by leveraging 1st and 3rd party research, use of products, interviewing stakeholders and experiencing client service delivery

Job Requirements:
•Manage and interface with key senior client executives to develop solutions consistent with business needs.
•Develop, run and manage client/prospect workshops to build collaborative solution as needed by field teams
•Understand all aspects of a clients’ marketplace and requirements.
•Design and deliver internal and external stakeholder communications and presentations etc. at all organisational levels (supported by Marcomm & Sales Enablement).
•Develop and maintain positive relationships with external and internal clients.
•Take accountability for overall solution output, which includes conceptualisation, identification, and articulation to client/prospect.
Recruitment Process:
•Initial Interview
•2nd interview
•Final interview
•Job Offer