Process Associate

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care!

Responsibilities

• Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
• Customer Service for American consumer banking
• Use of CRM tools & collecting / documenting detailed information
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills