Trainer (Cebu) | Onsite

Start Date : ASAP Type of Support : Voice Work Setup : 100% Onsite (Cebu) Shift Schedule | Restdays : Night shift Roles and Responsibilities : Assigns appropriate pre-study work, as defined by client and Individual training organization Consistently and thoroughly completes required tracking and reporting tasks Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.) Conducting outlier, Vitality and ad hoc client / process related training Support service levels by being productive whenever required Training the new and old team members on SOPs Collaborating with teams for creating and designing new training content Monitor calls on Soft Skills, Process & Compliance Parameters Qualifications : College Graduate or atleast 2 years completed in College 2 to 4 years total BPO experience Minimum of 6 months to 1 year experience as Trainer, preferably with retail / CSR experience Mandatory Skills : Training