Customer Service Representatives (Insurance)HRTX • Pasig, Metro Manila, Philippines
Customer Service Representatives (Insurance)
HRTX • Pasig, Metro Manila, Philippines
30+ days ago
Job type
- Quick Apply
Job descriptionProcess complex insurance-related tasks and independently operate various client systems. Optimize operational workflows by analyzing issues, developing procedures, and ensuring compliance. Enhance customer experience by communicating with clients, addressing needs, and building strong professional relationships. Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements. Conduct training by creating training plans, managing training processes, and coaching junior trainers. Develop and update Standard Operating Procedures (SOPs) and training plans to ensure alignment with operational goals. Implement quality assurance measures to ensure processes meet high standards and client expectations. Provide operational support through data analysis, reporting, and onboarding of new clients and tasks. Familiarity with OPEX and compliance-related processes. Background or exposure to Insurance Level 1 support.
Office Location : Ortigas, Pasig City
Work Setup : Full Onsite
Schedule : Monday to Friday, Dayshift
Qualifications
- Must be a bachelor's degree holder (any course).
- Associate - 6 months to 1 year of experience in insurance operations or a related field (preferred). Also open to fresh graduates.
- Analyst - Minimum 1–2 years of experience in insurance operations, CSR, or a related functions.
- Specialist (Lead role) - Minimum 2 years of experience in insurance operations and 2 years as well of training / coaching experience (preferably former BPO QA, Trainer, or Supervisor).
- Proficiency in email communication.
- Strong problem-solving, data analysis, time management, and planning skills.
- Experience in creating and updating SOPs and other technical or procedural documentation.
- Quality assurance experience in reviewing and optimizing processes or outputs.
Responsibilities
Preferred Skills / Expertise
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Customer Service Representatives Insurance • Pasig, Metro Manila, Philippines
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