Junior Project Coordinator (100% Remote) (Pakistan & Philippines Only)

About Condado

Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM / back-end systems, and ongoing managed support. We operate as a “ super integrator ,” combining the advisory insight of a technology agent with deep technical implementation capabilities.

With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.

We are looking for passionate experts to join our team and help our clients transform their customer experience through next-generation contact center solutions.

Role Overview

We are seeking a Junior Project Coordinator to support our ITSM and Service Transition programs. This is an early-career role for someone who has foundational project coordination skills and is eager to grow within a structured, process-driven environment. The focus is on service transition, change and release coordination, and operational governance , rather than product development or DevOps delivery.

The ideal candidate is organized, detail-oriented, and able to coordinate across technical and business teams while maintaining clear documentation and communication.

Key Responsibilities

Track and coordinate service transition and change management activities , ensuring readiness across multiple workstreams.

Maintain project documentation, including status logs, risk registers, change records, and release plans.

Support go-live planning, UAT coordination, and deployment oversight, ensuring rollback and communication plans are in place.

Monitor project deliverables against scope, timeline, and quality expectations; escalate risks and dependencies proactively.

Coordinate with internal and client stakeholders to confirm requirements, approvals, and post-implementation handoffs.

Provide structured reporting and updates on portfolio status, emphasizing operational stability and service continuity.

Qualifications

1 to 2 years of experience in project coordination, PMO support, or IT operations.

Strong organizational and documentation skills with high attention to detail.

Familiarity with project or service management tools (e.g., MS Project, Jira, ClickUp, ServiceNow, or similar).

Excellent communication skills with the ability to manage follow-ups and track inter-team dependencies.

Interest in IT Service Management (ITSM), ITIL principles, and service transition processes .

Able to handle multiple priorities while maintaining structure and clarity.

Preferred

Exposure to Change, Release, or Service Transition Management environments.

Experience supporting cross-functional IT or infrastructure projects (not software development).

Familiarity with governance documentation, risk tracking, and stakeholder reporting.