Credit and Collection Staff (Officed-based)

POSITION SUMMARY : Responsible for assessing and overseeing the collection of customer’s accounts in a manner that ensures high customer satisfaction and loyalty.

Credit & Collection Staff Job Duties and responsibilities includes, but limited to :

1. Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.

2. Contacting customers and informing them of their overdue bills.

3. Advising customer payment options and suggesting methods of payment.

4. Maintaining customer payment records.

5. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

6. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing credit memos.

Skills Required :

1. Excellent negotiating skills.

2. Communication Skills (Verbal and Written)

3. Interpersonal Skills

4. Problem Solving Skills

5. Work Ethics

6. High level of accuracy and attention to detail

Qualifications for Credit & Collection Staff

1. Bachelor’s Degree in Business Management, Accounting or equivalent.

2. Solid understanding of basic accounting principles, fair credit practices and collection regulations.

3. Proficiency in Microsoft Office Tools.