Call Center Agent

Description

Provide exceptional customer service to clients via phone, email, and chat.

Resolve customer inquiries and complaints efficiently and effectively.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to improve service delivery and customer satisfaction.

Stay updated on product knowledge and company policies to enhance customer experience.

Requirements

Educational Qualifications : High School Diploma or equivalent

Experience Level : 0–2 years

Skills and Competencies : Strong proficiency in English language

Skills and Competencies : Excellent customer service skills

Skills and Competencies : Effective problem-solving abilities

Qualities and Traits : Empathy and patience when dealing with customers

Qualities and Traits : Strong interpersonal and communication skills