Relocation AdvisorCrown Worldwide Group • Philippines
Relocation Advisor
Crown Worldwide Group • Philippines
2 days ago
Job descriptionAccurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services. To also ensure transfer and provision of information is data privacy compliant at all times Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc and other financial processes, review internal and third party invoices to ensure alignment of service and invoice Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown’s clients according to requirements. Also to meet with assignees and collection of documents where appropriate Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance. Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented Others that may be assigned by the business unit head. Ability to maintain confidentiality and display tact and discretion at all times. Excellent analytical, interpersonal and communication skills. Ability to work in a potentially rapidly changing environment. Ability to set priorities, manage your time and workload and dependably meet strict deadlines. Ensure tasks are completed within timelines to a high degree of accuracy and professionalism. Ability to work efficiently in a high pressured environment. Confident can do attitude and a willingness to support stakeholders in effectively doing their job. Solution oriented approach to problem solving and decision making. Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. Well-developed administration and organisation skills with strong attention to detail. Proficient computer skills with experience using Microsoft Office Strong communication and presentation skills. Cultural sensitivity and awareness. Bachelor's degree in Business Administration. Logistics, Supply Chain, or a related field. 1-2 years experience in global mobility, relocation or equivalent customer service experience, preferred. Determined Caring There Open-minded Sharing Communication Intercultural Awareness Problem Solving / Analysis Personal Organisation Quality Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis Work in a dynamic team with opportunities for growth Learning opportunities in the field of relocations, international logistics and mobility Work on new projects for an industry leader with over 50 years history Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days) Language courses, Well-being Program, Mentoring Program, Employee Referral Program Performance bonus Career development path CSR, ED&I, Work-life balance initiatives
Position Statement
The role of Relocation Advisor is an integral one within the Crown Relocation Team.
The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating through the provision of end to end mobility and moving services.
Key Performance Indicators
- Administration
- Data Integrity
- Customer Services
- Team Membership
- Accuracy and Efficiency
- Empathy
Key Tasks and Responsibilities
Aptitude, Knowledge and Qualifications
Aptitude
Professional Knowledge and Skills
Qualifications
Competencies
Crown Core
Job Specific
What we offer
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company
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Advisor • Philippines
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