Retail Customer Representative - urgent

We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full-time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.

What you'll be doing

Answering and responding to incoming customer calls in a professional and courteous manner

Providing accurate information and resolving customer queries and complaints

Documenting customer interactions and maintaining detailed records

Identifying and escalating complex issues to the appropriate team members

Actively listening to customers and empathising with their needs

Adhering to company policies and procedures to ensure consistent service delivery

Continuously improving your knowledge and skills to provide the best possible customer experience

What we're looking for

Minimum 1 year of experience in a customer service or call centre role

Excellent communication and interpersonal skills, both verbal and written

Strong problem-solving and decision-making abilities

Ability to work effectively in a fast-paced, high-volume environment

Proficient in using computer systems and customer relationship management (CRM) tools

Commitment to providing exceptional customer service and a positive attitude

Good knowledge of the retail industry and customer service best practices

What we offer

At Talent Outsourcing Channel Solutions', we value our employees and strive to create a supportive and rewarding work environment. We offer :

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career development and advancement

Ongoing training and skill development programs

Flexible work arrangements and a positive work-life balance

A collaborative and inclusive team culture