Counselor Team Leader.

About the Role

Are you a detail-oriented and proactive professional with a passion for systems, organization, and student support?

We’re looking for a Counselor Team Leader to support the daily operations of Edunation’s direct student recruitment team across Asia. In this role, you’ll handle key administrative and coordination tasks, provide internal support to our counseling team, and contribute to student recruitment by counseling students yourself.

You’ll work closely with the Marketing & Sales Director to keep processes running smoothly and ensure the team is supported with the right tools, information, and structure.

Key Responsibilities

Coordinate and host team activities for webinars and sales events (e.g. managing attendance, preparation, live support, and follow-up)

Track and record counselors’ working hours and activities

Review and process leave requests, sick leaves, reimbursement claims, and expense reports

Calculate and manage team bonus payouts and related documentation

Distribute incoming leads to counselors and track follow-up using Edunation’s Model

Support the counseling team with internal questions related to tools, programs, and processes

Train new and existing team members on Edunation’s services, systems, and workflows

Maintain internal dashboards and team performance trackers

Coordinate SOPs, internal updates, and communication materials

Manage the flow of information between the counseling team and other departments

Participate in internal meetings and document key actions and updates

Counsel students directly and meet a personal KPI of submitted applications per month

What We’re Looking For

Strong organizational and coordination skills

Experience in administrative or operational support roles

Excellent written and verbal communication skills

Ability to work independently and proactively in a remote environment

Comfortable using common office tools such as Excel, Word, Outlook, Canva, and CRM systems

Experience in international education or student counseling is a plus

What We Offer

A full-time role in a fast-growing international education company

Competitive salary with performance-based incentives.

Flexible hybrid / remote work setup

A diverse and collaborative international team

Opportunities to learn, grow, and take ownership of your work

A meaningful mission—supporting students on their journey to Europe

Benefits

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