Sports & Leisure Manager - Water based

FILINVEST COMPANY : CRIMSON RESORT & SPA MACTAN POSITION SUMMARY In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Rooms Division Director, the Sports and Leisure Manager is responsible for the management of all open-water and marine-based sports and leisure activities at Crimson Resort & Spa Mactan, including diving, snorkeling, jet skiing, kayaking, banana boat ride, parasailing and other motorized and non-motorized water sports. Oversees the dive shop, ensures compliance with international diving and safety standards, and delivers high-quality guest experiences for all the guests. SCOPE AND RESPONSIBILITIES MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing Unique Guest Experience Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision. Monitors customer service levels and counsels employees with alternative methods of responding to customer requests. Ensures that employees receive the training necessary to provide Unique Guest Experience service. Determines customer delight level and needs by reviewing comment cards and talking to customers regularly. Provides staff with the skills training to be able to provide value-added service to customers. Performs other duties as required to provide Unique Guest Experience. OPERATIONAL OVERSIGHT AND GUEST EXPERIENCE Oversee dive shop operations, dive instructors, dive masters, and water sports attendants. Manage logistics of dive trips, boat usage, and scheduling of water activities. Ensure adherence to resort policies and international diving standards (PADI / SSI / NAUI). Monitor the upkeep and usage of watercraft and open-water facilities. Oversee the maintenance, repair, and replacement of diving gear, tanks, watercraft, and safety equipment. Maintain detailed inventory records and ensure proper equipment storage. Coordinate with Engineering for preventive maintenance of boats and watercraft. Develop and manage programs for diving and water sports tailored to both local and international guests. Conduct quality checks on guest experiences to ensure service consistency. Promote marine activities through collaboration with Sales & Marketing. Ensure cultural sensitivity and adaptability when handling guests of diverse nationalities. Promote sustainable and eco-friendly diving and marine activities. Educate staff and guests on marine conservation practices. SAFETY & RISK MANAGEMENT Establish and enforce strict safety protocols for diving and marine sports. Ensure staff certifications are current (PADI, CPR, First Aid, Oxygen Provider, lifeguard). Maintain close coordination with Security and Philippine Coast Guard (PCG) for safety compliance. Lead emergency response drills and ensure readiness for water-related incidents. FINANCIAL & REVENUE GENERATION Prepare and manage the annual budget for marine sports and diving operations. Monitor revenues and expenses, including equipment rentals and activity packages. Control costs and maximize profitability. Work with Sales & Marketing to create promotions for dive and water sports packages. PEOPLE MANAGEMENT AND COLLABORATION Train, and manage dive shop staff, instructors, and water sports attendants. Conduct coaching and performance appraisals for professional growth. Ensure team members are trained in guest service excellence and safety compliance. Develop succession plans for critical dive and marine operations roles. Coordinate with Front Office, Reservations, and Sales for guest bookings and promotions. Report regularly to the Rooms Division Director on operational, financial, and safety matters. Act as liaison with the Department of Tourism (DOT), LGUs, and Coast Guard for permits, accreditations, and compliance. GENERAL RESPONSIBILITIES Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve the overall objectives of this position. Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities. Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate. At all times, projects a favorable image of Crimson Resort & Spa to the public. Performs any other duties and tasks that may be assigned by immediate superiors from time to time. COMPETENCIES AND SKILLS REQUIRED Strong leadership and operational management skills Excellent guest relations and cross-cultural communication skills Deep understanding of marine sports safety and environmental conservation Ability to manage diverse teams and multiple activity lines