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Spanish Bilingual (Cebu Onsite)
OfficePartners360 (OP360)Cebu City, Cebu, Philippines2 days ago
Job descriptionFluent in Spanish and English (both verbal and written) At least 1 year of experience in a customer service role (BPO experience preferred) Strong communication, problem-solving, and active listening skills Ability to multitask and work under pressure in a dynamic environment Familiarity with e-commerce platforms or retail support is a plus Amenable to work on shifting schedules, including weekends and holidays, and work onsite Competitive salary and language premium Performance-based bonus HMO coverage and other benefits Career growth and training opportunities Supportive and inclusive work environment
Industry : Retail / E-Commerce
Work Setup : Onsite
Location : IT Park, Cebu City, Cebu
About the Role :
We are seeking a Spanish Bilingual Customer Service Representative to join our growing team supporting a global retail and e-commerce brand. This role is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is passionate about providing outstanding support in both English and Spanish.
Key Responsibilities :
- Handle inbound and outbound customer interactions via phone and email in both Spanish and English
- Assist customers with order inquiries, product information, returns, and general service concerns
- Accurately document customer interactions in internal systems
- Escalate issues when necessary, following proper procedures and protocols
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Maintain a high level of professionalism, empathy, and product knowledge at all times
Qualifications :
What We Offer :
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Spanish Bilingual • Cebu City, Cebu, Philippines