Junior Support Engineer

Executive Monroe Consulting Group is recruiting on behalf of a global system provider for end-to-end communication solutions and telecom infrastructures. Our client is looking for a Junior Support Engineer. This job is based in Makati City, Metro Manila and on a full onsite working arrangement.

Key Job Responsibilities

• Service delivery assigned to the company
• Provide remote support and when necessary on-site technical support for the company customers escalation.
• Establish and maintain key contacts with pertinent Product Management/R&D groups, Support Center (NE group) to facilitate the flow of technical information.
• Deliver full suite of company Professional Services offerings such as, Deployment, Network Optimization, Installation Supervision etc.
• Provide current customers and prospective customers with a clear understanding of their hardware, software, installation, and professional services support options throughout the pre- and post-sales cycle (work with the local Sales Engineer).
• Must be able to provide customer communication interface and politics such that all issues communicated place company in the best possible light. This may include managing this information with a competing vendor directly involved.
• Must be able to provide pro-active engagement of technical design reviews or support to ensure all requirements and resources are defined for support of the customer network implementation.
• Must be able to provide internal management and sales team of regular status reports for Severity 1 / 2 problems in writing.
• Responsible for implementation of software upgrade/patch and testing support as needed.
• Provide input to the Area Service Manager or Project Manager on what tools are needed to support the technology/product you service in your area (i.e. lab equipment, test equipment).

Key Job Qualifications

• Graduate of Electronics/Electronics and Communications Engineering
• UNIX/LINUX, Windows and VoIP Knowledge
• Preferably knowledgeable in IMS based Core Network, UCaaS, Cloud PBX/IPPBX or VoIP Applications in Telco Cloud Platform
• One to three years of experience in a support services environment
• knowledge of operational and procedural aspects of core network system, hardware, software and peripheral equipment.
• Knowledge in various protocols used in voip application and able to capture and analyze call or signalling trace.
• Experience in core network equipment installation, configuration, maintenance and troubleshooting.
• Knowledge in oracle database administration and its corresponding applications such as replication and performance tuning is preferred.