Customer Support Virtual Assistant

We are looking for a proactive and detail-oriented Customer Support Virtual Assistant to join our remote team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can communicate clearly and professionally across digital platforms.

Key Responsibilities :

Respond to customer inquiries via email, chat, and phone in a timely and courteous manner

Provide accurate information about products, services, policies, and procedures

Troubleshoot customer issues and escalate complex cases to appropriate departments

Maintain detailed records of customer interactions using CRM tools

Follow up with customers to ensure resolution and satisfaction

Assist in updating FAQs, help center articles, and support documentation

Collaborate with internal teams to improve customer experience and feedback loops

Meet performance metrics including response time, resolution rate, and customer satisfaction

Qualifications :

Proven experience in customer service or virtual assistance (preferably remote)

Excellent written and verbal communication skills

Strong problem-solving abilities and attention to detail

Familiarity with CRM systems, help desk software, and online communication tools

Ability to multitask, prioritize, and manage time effectively

Reliable internet connection and a quiet workspace

Positive attitude and a customer-first mindset