Senior Helpdesk Analyst - Endpoint Security Engineer

Job Description

This is a remote position.

SUMMARY

The

Endpoint Security Engineer serves as a technical escalation point responsible for advanced endpoint support, identity administration, and day-to-day operation of security tooling across client environments. This role requires independent execution, strong judgment, and the ability to operate in security- and compliance-sensitive environments. Success is measured not by ticket volume alone, but by stability, documentation quality, risk reduction, and client confidence.

JOB RESPONSIBILITIES

Endpoint & User Support

• Tier 2 / 3 support for Windows and macOS workstation operating systems
• Diagnose and resolve complex endpoint, application, and access issues
• Manage endpoint lifecycle : provisioning, hardening, patching, and decommissioning
• Support hybrid and fully remote user environments

Identity & Productivity Platforms

Security Tooling Operations

Systems & Infrastructure Support

Change Management & Risk Awareness

Documentation, Evidence & Audit Readiness

Client Interaction & Boundary Management

Incident Response & Operational Support

QUALIFICATIONS

Nice to have Experience :

JOB REQUIREMENTS