Executive Housekeeper

JOB SUMMARY

The Executive Housekeeper serves as a key operational leader and brand ambassador, responsible for delivering exceptional cleanliness, comfort, and presentation across all guest and associate areas. This role ensures that the property consistently reflects the distinctive character of the Autograph Collection—“ Exactly Like Nothing Else ”—while fully complying with Marriott International brand standards, quality assurance requirements, and local regulatory guidelines.

The Executive Housekeeper leads all housekeeping operations to create a seamless, refined, and wellness-focused environment that enhances guest satisfaction, loyalty, and overall brand reputation. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

Bachelor’s degree in Hospitality Management or a related field (preferred).

Minimum of 6–10 years of progressive housekeeping leadership experience in a luxury, lifestyle, or wellness-focused hotel or resort.

Strong understanding of Marriott International brand standards, QA audits, and operating systems (advantage).

Proven leadership capability with strong attention to detail, organization, and quality control.

Excellent communication and interpersonal skills; proficiency in English required (additional languages are an advantage).

Strong problem-solving, planning, and analytical skills.

Willingness to work flexible schedules, including weekends and holidays, as required by operations.

1. Guest Experience & Brand Standards

• Champion Marriott International and Autograph Collection brand standards across guest rooms, villas, public areas, wellness facilities, and back-of-house spaces.
• Ensure spaces consistently deliver elevated cleanliness, ambiance, and attention to detail aligned with luxury and wellness hospitality.
• Collaborate with Front Office, Guest Experience, Wellness, and Engineering teams to anticipate guest needs and personalize experiences.
• Respond proactively to guest feedback and service recovery opportunities to drive high GSS, LQA, and loyalty scores.

2. Managing Housekeeping Operations

3. Financial & Asset Management

4. People Leadership & Talent Development

5. Ensuring Exceptional Customer Service

6. Sustainability, Wellness & Safety

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.