Executive Assistant & Client Experience Manager – Wellness, Spa & Coaching Business

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Schedule : ACST 9am to 6pm

Location :  Darwin, NT

Reports to :  Owner & Wellness Coach

About the Role

We are seeking a highly organized, proactive, and warm Executive Assistant to support the daily operations and assist in growing our integrative wellness and menopause support coaching business. This role combines admin excellence, customer service, digital systems management, and wellness lifestyle education (including doTERRA protocols and EnrollPro systems).

The ideal candidate is efficient, tech-savvy, heart-centred, and passionate about creating a premium client experience.

Responsibilities

Executive & Administrative Support

Client Experience & Front-End Support & Client Retention

o    Discuss monthly reporting and sales booking performance insights from Phorest booking CRM system and DOTERRA sales and retention

Wellness & doTERRA Support

Coaching Business Growth & Marketing Support

Systems & Technology

Requirements

o    Knowledge of automated email / SMS marketing

Preferred (training available) :

Personal Attributes

We are looking for someone who is :

Network Marketing experience to help grow systems to support customers to use and share the products and business builders (business partners that are in the wellness industry) to introduce DoTERRA products to their clients.

What We Offer

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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Requirements

Requirements Strong administrative or executive assistant background. Excellent communication and customer focus & service skills. o Knowledge of automated email / SMS marketing High organization skills and ability to prioritize tasks. Familiarity with AI tools and automation Use Asana or Monday for team coordination Confident with technology, email systems, Google Workspace, and CRM tools. Ability to work independently and manage confidential information discreetly. Preferred (training available) : Experience in wellness, health, beauty, or integrative lifestyle industries. Interest in natural health, essential oils, or women’s wellness. Experience using EnrollPro, Phorest booking system, Canva, or similar tools. Knowledge of doTERRA products or willingness to learn. Personal Attributes We are looking for someone who is : Warm, professional, and client-focused. Calm under pressure, with a solution-focused mindset. Passionate about wellness and personal development. Loyal, supportive, and excited to contribute to a growing business. Able to take initiative and anticipate needs before they arise.