Accounts Support Specialist

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

Account Support Specialists serve as subject matter experts on ClickUp's in-app account experience to provide customers with the best customer experience, period .

Account inquiries are complimentary to the core product experience and typically sensitive in nature. Helping customers navigate sensitive inquiries is critical to delivering positive experiences throughout their customer journeys while protecting the business from legal penalties.

The Account team works directly with customers to help navigate any questions or actions related to their accounts. This includes but is not limited to :

• Payments & Refunds
• Plan upgrades & Cancellations
• Promotions & Discounts
• 2FA & Lockouts
• Troubleshooting when errors arise

With being included in this specialization, team members have a heightened ability to effect change, advocate for improving our customer experience, and develop skills that will be useful for successful careers in Support.

Required Qualifications

Responsibilities

Account Support Specialist's success will be measured by KPIs that directly impact the health of our customer experience, including :

Desirable

Schedules

We want to provide the best customer experience, period! We provide our team with flexibility and options to select their preferred shifts; however, shifts are assigned based on company needs.

#LI-Remote

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our for further details.