Senior Manager, A2C & Vendor Relationships

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a dynamic Senior Manager, A2C & Vendor Relationships to join our Customer Excellence team.

In this role, you will be responsible for leading the end-to-end O2C operations, which includes billing, invoicing, and collections, while simultaneously owning the governance and performance of our Business Process Outsourcing (BPO) partner. This position is crucial for protecting revenue, reducing Days Sales Outstanding (DSO), minimizing bad debt, and elevating the overall customer experience.

What You’ll Do

In this role, you will:

• Lead end-to-end Order-to-Cash (O2C) operations, leveraging advanced analytics to forecast collections performance, reduce Days Sales Outstanding (DSO), and drive continuous improvement in cash flow stability.
• Collaborate closely with the Business Process Outsourcing (BPO) partner and internal stakeholders to manage vendor performance, ensure adherence to contractual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and swiftly resolve complex customer escalations.
• Ensure full compliance with internal financial policies, reporting standards, tax compliance requirements, and relevant industry regulations across all Account-to-Cash (A2C) and vendor governance activities.

What You’ll Bring

The ideal candidate will have:

• Minimum 7 years of experience in Order-to-Cash, Account-to-Cash, or financial operations roles.
• Strong knowledge of core accounting principles, financial processes, vendor performance management, and contract law.
• Proven ability in leadership, managing complex BPO or third-party vendor relationships, and driving data-driven decision-making in a fast-paced environment.
• A Bachelor's degree in a relevant field is required.

What We Offer

• Competitive compensation and benefits aligned with your experience
• Opportunities for continuous learning and professional growth
• Comprehensive health, wellness, and retirement plans

Call to Action

Ready to own the O2C process and drive operational excellence for a global industry leader?

Category: Customer Support