Project Management Order To Cash Team Leader Naga City, PH

Overview

At IBM, work is more than a job - it's a calling : To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Responsibilities

• The OTC Team Leader is responsible for managing and overseeing the end-to-end order-to-cash process. This includes order management, invoicing, credit and collections, dispute resolution, and cash application. This role involves leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. You should be flexible to work in shifts.
• Business related : Leads rule-based decision making and transaction processing in the area of credit management, orders processing, document validation, cash collection and dispute management according to agreed process maps and Desk Top Procedures or other guidelines agreed with client.
• Leads day to day related activities including interaction with customers, client (manage meetings in effective way, prepare agenda, issue logs and presentations according to Governance model) or third-party providers.
• Delivers high quality, customer focused service to clients and provides timely and accurate processing of complex F&A transactions and all related tasks within agreed Service Level Agreements (SLAs) and control frameworks.
• Leads, sets and achieves operational objectives, tracks and reports service performance.
• Makes timely decisions by balancing action with objective, fact-based perspective that optimizes data, intuition, and expertise.
• Anticipates potential slippage and takes action to create opportunities and / or to avoid future crises; provides potential solutions and works jointly with internal and external clients to correct issues promptly.
• Actively participates in and manages the transition and stabilization phase.

Per Process