Deductions Specialist (North America)

About this Position

The Deductions Specialist plays a vital role in ensuring the accuracy and integrity of our Trade Promotion financials. By meticulously reviewing customer deductions and chargebacks, you’ll assess their validity and work to resolve disputes effectively.  As part of our dedicated team, you will collaborate closely with internal stakeholders, including Sales and the Trade team, fostering open communication to resolve cases promptly. This position offers a unique opportunity to drive continuous improvement initiatives, supporting both immediate resolutions and long-term enhancements to our deduction management. Join us in making a significant impact on our company's success through clear documentation and effective resolution strategies!

What you´ll do

• Review and assess customer deductions and chargebacks related to Trade Promotions to evaluate case validity
• Communicate with internal teams (Sales, Broker or local Trade team) to review documentation and resolve dispute case
• Accurately document resolution steps and outcomes in the deduction tracking systems and tools
• Ensure compliance with company policies and audit requirements
• Collaborate on continuous improvement initiatives to streamline the deduction resolution process
• Provide operational and / or ad hoc tasks support such as reporting, escalation and other relevant activities

What makes you a good fit

Some perks of joining Henkel

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.