CSR - Mexican Spanish / Spanish native speakers - Taguig

TASQ is looking for a native Mexican Spanish / Spanish CSR to join our team in a hybrid work setup to start ASAP.

• Job Details :
• Location :
• Hybrid (BGC, Taguig City, Philippines)
• Type :
• Full-time
• Qualifications and Skills :
• Experience in BPO (Philippines or international)
• Native speaker of Mexican Spanish / Spanish
• Fluent in both Mexican Spanish / Spanish and English (spoken and written)
• Residing in Metro Manila
• Willing to work in shifts
• Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)
• An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines
• Own a reliable internet connection with at least 50 Mbps download and upload speed
• Main Responsibilities :
• Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.
• Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
• Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
• Record and manage customer interactions accurately within our system.
• Provide information on products and services, escalating complex matters to higher management when needed.
• Support in training and mentoring new team members to ensure they understand the company's customer care protocols.
• Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.