Front Office Manager

Filinvest Hotel : QUEST PLUS CONFERENCE CENTER MANILA

To oversee and manage the Front Office operations of Quest Plus Manila, ensuring the delivery of exceptional service and an outstanding guest experience at all times. This role is responsible for maintaining the highest standards of hospitality, professionalism, and efficiency in all guest interactions.

The incumbent will establish, nurture, and maintain strong professional relationships with hotel guests, corporate clients, and patrons, ensuring their needs are anticipated and met promptly. Additionally, the role involves leading the Front Office team, implementing operational policies and procedures, monitoring performance, and continuously identifying opportunities to enhance service quality and guest satisfaction.

Key responsibilities include optimizing check-in and check-out processes, handling guest inquiries and concerns with discretion and professionalism, coordinating with other departments for seamless service delivery, and ensuring that all Front Office operations align with the hotel's brand standards and operational objectives .

This position plays a critical role in shaping the first and lasting impressions of Quest Plus Manila's guests, driving both loyalty and positive guest feedback.

Guest Experience and Relationship Management

• Foster a culture of trust and professionalism within the Front Office team, ensuring all

employees act with integrity and accountability in every guest interaction.

Complaint Management and Resolution

that issues are resolved to the satisfaction of the guest while adhering to hotel policies.

solutions-oriented mindset that minimizes escalation.

improvements in service delivery, operational processes, and staff training.

Trust and Team Leadership

accountability, and collaboration.

discretion and ethical responsibility.

Revenue Optimization

Support room sales efforts by implementing effective yield management

strategies to maximize hotel revenue and occupancy, ensuring alignment with overall business

objectives.

Budgeting and Financial Planning

Assist the Hotel Manager in preparing and monitoring the

annual Front Office budget, ensuring operational efficiency, cost control, and alignment with

financial targets.

Operational and Security Controls

Implement and maintain all key control procedures for Front

Office operations, actively participating in matters related to guestroom security, safety, and loss

prevention to safeguard hotel assets and ensure guest confidence.

JOB QUALIFICATIONS