PROCESS ANALYST (Specialist)

Job Description

Job Purpose

The Process Analyst is responsible for analyzing, designing, optimizing, and sustaining business processes to enable efficient, scalable, and well-controlled operations for Sun Life Philippines. The role supports both transformation initiatives and day-to-day operational run-state requirements, ensuring that business processes deliver measurable value in quality, turnaround time, cost efficiency, and client experience.

The Process analyst will work closely with Operations (New Business / Underwriting, Policy Administration, Claims, Billing & Collections, Client Servicing, Agency Distribution & Support, and related functions) to maintain process health, reduce friction, resolve issues, and implement continuous improvements. The role also contributes to quality assurance and quality uplift through process reviews, defect analysis, control strengthening, and standardization.

Major Accountabilities

Transformation & Change Execution

• Lead and support process reviews, redesign initiatives, and optimization programs aligned to business objectives.
• Conduct value stream mapping, workflow decomposition, and efficiency diagnostics to enable simplification and automation.
• Support transformation delivery through process documentation, user validation, impact analysis, and adoption readiness.
• Define KPIs and metrics to track performance improvements and assess post-implementation benefit realization.
• Participate in backlog refinement and prioritization based on value, risk, effort, and operational impact.

Operations Support, Quality Assurance & BAU Management

Specialized Knowledge

Education and Experience

Job Category :

Business Analysis - Process

Posting End Date : 30 / 03 / 2026