Service Desk Engineer (50,000 / Makati City)

Company Profile : A trusted provider of remote staffing and HR solutions based in the Philippines, this company helps global businesses build and manage high-performing teams.

Position : Service Desk Engineer

Company Industry : BPO Company

Location : Makati City

Schedule : Regular Schedule (Monday – Friday)

Salary : Php 45,000 - Php 50,000 gross

Work set up : Full work onsite

JOB REQUIREMENTS :

Graduate of Information Technology, Computer Science or any related field.

Must have experience in Customer Service handling Global Support

Experience in troubleshooting, configuring gateway appliance, or network appliance

Good Communication skills

Experience in handling DNS and Gateway

JOB RESPONSIBILITIES :

Provide technical support for IT-related queries via phone, email, and chat.

Provide first-level support for network connectivity issues, including LAN, WAN, and Wi-Fi troubleshooting.

Monitor and maintain network performance, uptime, and device availability using monitoring tools.

Perform network diagnostics such as IP configuration, DNS resolution, and latency checks.

Document network incidents and resolutions for future reference and continuous improvement.

RECRUITMENT PROCESS : 1day hiring online