We are looking for Customer Service Representatives at Bacolod

Job Overview :

We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering excellent service with every interaction.

Key Responsibilities :

Handle incoming customer calls, emails, or chats in a professional and timely manner

Provide accurate information regarding products, services, and policies

Assist customers in troubleshooting concerns or resolving complaints

Ensure customer satisfaction through quality service and follow-up

Maintain records of customer interactions and update account information when necessary

Work with team leads and supervisors to improve service delivery

Qualifications :

At least a high school graduate

Excellent verbal and written communication skills in English

Strong listening and problem-solving skills

Willing to work on-site and on a shifting schedule

BPO experience is an advantage but not required – Fresh graduates are welcome to apply

Must be amenable to work in Bacolod City

Why Join Us :

Competitive salary and benefits

Paid training and development programs

Supportive work environment

Career growth opportunities