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Customer Relations Officer
HMR CEBUSubangdaku Mandaue City, Cebu, PH30+ days ago
Job descriptionRespond to customer inquiries and provide information or assistance as needed Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner. Maintain a high level of professionalism in all customer interactions Collaborate with internal teams to address customer needs and improve customer satisfaction Identify opportunities to enhance customer experience and suggest improvements to processes Maintain accurate records of customer interactions and transactions Stay up-to-date on company policies, and products, Proactively reach out to customers to ensure their satisfaction and address any potential issues Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp) Preparing the timeliness and accuracy of the CRO Weekly report. Driven to go the extra mile to hit sales requirements.
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Officer • Subangdaku Mandaue City, Cebu, PH
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