Production Support Associate (Temp Role)

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here:

🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

JOB SUMMARY

We are looking for a high-performing, detail-oriented, and growth-minded Production Support Associate (PSA) to join our Manila team for 6 months to support global markets and some of the world’s top brands. As a key member of the team, the PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders while also serving as a mentor and role model for other Production Support Associates.

The PSA assists in training and onboarding new team members, supports system testing, creates job aids, and shares best practices. This position is ideal for candidates who want to contribute to a culture of continuous improvement and take on additional leadership responsibilities within the team.

Experience Requirements

• 1+ years in sales operations, order management, supply chain, or branded merchandising.

• Experience managing complex orders and working with large-scale clients preferred.

• Prior experience mentoring or training team members is an advantage.

• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools is highly preferred

• Advanced understanding of sales order management processes.
  

• Ability to manage and prioritize complex, high-value orders accurately

• Strong problem-solving and critical-thinking abilities, especially for escalated or complex issues

• Collaborative mindset, with the ability to work effectively across teams. High attention to detail and accuracy in documentation and data entry.
  

• Excellent English communication skills (written, verbal, and interpersonal)

Duties & Responsibilities

• Process and manage complex, high-value sales orders (25K and above), ensuring accuracy and alignment with client expectations

• Generate purchase orders in Oracle EBS, manage updates based on order scope changes, and oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment.
  

• Ensure timely invoicing within two business days of shipment completion

• Serve as a mentor to newly hired Production Support Associates by assisting with onboarding, sharing best practices, and providing ongoing support. Lead or participate in training sessions for the team, including system testing, process walkthroughs, and knowledge sharing.
  

• Develop and maintain job aids, process documentation, and training materials to support team efficiency.

• Support process improvement initiatives by identifying opportunities to streamline workflows.

• Proactively identify and resolve complex order-related issues, escalating as necessary to ensure customer satisfaction.

• Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients.

• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required.

• Model Core Values and serve as a role model for professionalism, customer service, and operational excellence.

• Support account objectives by partnering with Account Managers and providing solutions for operational challenges.

• Meet individual performance metrics and contribute to overall team success.