Property Operations & Support Associate

About The Role

We are looking for a detail-oriented and customer-focused Property Operations & Support Associate to support short-term rental properties across multiple booking platforms. This role plays a key part in ensuring smooth daily operations, high guest satisfaction, and accurate, well-managed property listings.

This role is with a UK-based short-term rental and property management company managing a growing portfolio of properties across the UK and Dubai, operating on leading short-term rental platforms such as Airbnb and Booking.com.

This is a fully remote role from the Philippines and operates on rotational shifts to support a global customer base.

Key Responsibilities

• Provide chat-based customer support and manage ongoing guest communication across short-term rental platforms
• Manage, update, and optimise property listings, ensuring accurate descriptions, pricing, availability, and images
• Handle booking-related queries, cancellations, and issue resolution in a timely manner
• Coordinate with internal teams and external partners to ensure smooth property operations
• Handle insurance claims filed through Airbnb and similar platforms, coordinating documentation and follow-ups as required
• Conduct basic pricing analysis and support revenue optimisation initiatives
• Track operational performance metrics and prepare regular reports
• Ensure platform compliance and maintain service quality standards

Required Skills & Experience

Soft Skills

Work Arrangement

What We Offer