Digital Specialist - Masterdata

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The Digital Specialist – Masterdata supports digital platforms and commercial operations, ensuring seamless operation, maintenance, and adoption of global digital solutions that drive business growth and streamline processes. The role partners with multicultural business teams to enable market deployments and commercial operations, while maintaining comprehensive documentation for digital products.

Key Responsibilities:

• Masterdata Scope & Systems Supported
• Account, Contact, and Territory creation and updates across core commercial systems.
• Onboarding/deboarding, deactivation, and purging of records consistent with governance and compliance.
• Data synchronization checks and remediation to ensure accuracy and integrity across platforms.
• Primary systems: Salesforce, AWS, DataLoader, REEV, plus other sales and commercial systems (e.g., ISMS, CIS, Talos).
• Create/update/modify templates, audiences, tasks, surveys, quizzes, lead forms; register users on Salesforce/digital platforms; prepare, report, and follow up on NPS surveys; reconcile program incentives and verify proof of performance; provide administrative support for e-ordering.
• Explore, set up, and tailor digital solutions (temporary and enduring) to address market needs; conduct sessions to guide internal deployment activities.
• Execute UAT/UVT across devices (PC, mobile, tablet) and languages for B2B/B2C platforms; support front-end and back-end web/e-commerce updates.
• Upload branded and brand-agnostic content and training materials; collaborate with Global Capability and Digital teams to publish content.
• Respond rapidly to system issues; follow up on end-user tickets and act as the gateway between users and development teams.
• Update and create internal documentation, process flows, handbooks, and guides for digital tools; support additional sales and commercial systems as required.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or any related field.
• 3–5 years of experience in digital operations, CRM/data management, or commercial systems support.
• Proficiency in CRM and data management tools (Salesforce, DataLoader Snowflake), and Microsoft Office (Excel, Word, Powerpoint).
• Strong attention to detail, analytical thinking, and problem-solving.
• Ability to prioritize multiple tasks and meet deadlines.
• Clear communication and collaboration with cross-functional teams.
• Adaptability, proactive mindset, and customer focus.
• Resilience in repetitive tasks; integrity, organizational agility, and process management.

Work Location & Schedule:

• Makati City, Monday to Friday - 8:30am to 5:30pm/1:00pm to 10:00pm
• Hybrid Work Setup