Digital Specialist - Masterdata

Key things to know before you apply

Relocation support is not available for this job.

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program (PIP), you must get the approval of your current manager before applying for the job.

PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com / careers.

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

The Digital Specialist – Masterdata supports digital platforms and commercial operations, ensuring seamless operation, maintenance, and adoption of global digital solutions that drive business growth and streamline processes. The role partners with multicultural business teams to enable market deployments and commercial operations, while maintaining comprehensive documentation for digital products.

Key Responsibilities :

• Masterdata Scope & Systems Supported
• Account, Contact, and Territory creation and updates across core commercial systems.
• Onboarding / deboarding, deactivation, and purging of records consistent with governance and compliance.
• Data synchronization checks and remediation to ensure accuracy and integrity across platforms.
• Primary systems : Salesforce, AWS, DataLoader, REEV, plus other sales and commercial systems (e.g., ISMS, CIS, Talos).
• Create / update / modify templates, audiences, tasks, surveys, quizzes, lead forms; register users on Salesforce / digital platforms; prepare, report, and follow up on NPS surveys; reconcile program incentives and verify proof of performance; provide administrative support for e-ordering.
• Explore, set up, and tailor digital solutions (temporary and enduring) to address market needs; conduct sessions to guide internal deployment activities.
• Execute UAT / UVT across devices (PC, mobile, tablet) and languages for B2B / B2C platforms; support front-end and back-end web / e-commerce updates.
• Upload branded and brand-agnostic content and training materials; collaborate with Global Capability and Digital teams to publish content.
• Respond rapidly to system issues; follow up on end-user tickets and act as the gateway between users and development teams.
• Update and create internal documentation, process flows, handbooks, and guides for digital tools; support additional sales and commercial systems as required.

Qualifications :

Work Location & Schedule :