Community & Customer Support Specialist (Cebu-onsite)

About the role

We are seeking a passionate and player-focused Community Manager & Customer Support Specialist to join the FATE : Reawakened team. This role bridges community engagement and player support across PC, console, and mobile platforms. You will be the voice of the brand, fostering an engaged player base, while ensuring prompt, empathetic, and effective resolution of player issues.

Your mission is to build, nurture, and support the FATE community — from welcoming new players to championing our most dedicated fans — while collaborating with internal teams to improve game experiences and retention.

Community Management

• Develop and execute community engagement strategies across Discord, social media, and in-game channels.
• Create and manage engaging content, including posts, announcements, AMAs, patch notes, and live events.
• Moderate community spaces, ensuring they remain safe, inclusive, and aligned with the brand’s values.
• Monitor player sentiment and trends, providing actionable feedback to the publishing, development, and marketing teams.
• Organize community-driven campaigns, contests, and events to increase player engagement and retention.
• Serve as the public-facing representative for FATE : Reawakened , responding to questions, concerns, and feedback in a professional and engaging manner.

Customer Support

Nice-to-Have

Requirements

Benefits