Junior Community Lead | Full Time Remote | UK / US Shift

ZigZag is looking for a Junior Community Lead to join the team!

• Full time employment with Gov't mandated benefits + company provided device

About The Role

This role drives an optimal customer experience and strong platform outcomes for brand engagement. Working closely with customers, you will help them achieve their business goals by educating them on best-practice usage of the platform / app and the latest features.

Acting as the voice of the customer, you will liaise with internal stakeholders—including Customer Success, Sales,

Growth teams—to ensure timely communication of customer behaviors, insights, and feedback, supporting

continuous improvement in customer outcomes and experiences.

In this role, you will be responsible for planning, executing, and managing marketing campaigns that drive brand

awareness, customer engagement, and client business objectives. This includes end-to-end campaign

management such as content quality control, community management, performance reporting, and providing

tactical recommendations. You will collaborate closely with cross-functional teams and apply your marketing

expertise to deliver measurable results.

You will also be a critical part of the team supporting the UK’s largest Unlocked client, helping to build a

strong foundation for the continued expansion of the team's Unlocked business across the UK, US and AU.

Key Responsibilities

Requirements

Nice To Have

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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