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Customer Service Representative-Korean Bilingual (Cebu Onsite)
OfficePartners360 (OP360)Cebu City, Cebu, PH9 days ago
Job descriptionFluency in Korean and English (verbal and written). Prior experience in customer service or call center roles preferred, particularly handling a retail and sales account. Strong communication and problem-solving skills. Ability to manage difficult situations with patience and problem-solving skills. Comfortable using CRM software and basic computer applications. Ability to multitask and thrive in a fast-paced environment. Willing to work onsite and flexible with shifting schedules Competitive salary and benefits package. Career growth and training opportunities. Supportive and inclusive work environment. Exposure to a global retail account with excellent learning prospects.
JOB SUMMARY
As a Korean Bilingual CSR, you will be the primary contact for Korean-speaking customers, handling inquiries, troubleshooting, and providing excellent customer support across multiple channels.
KEY RESPONSIBILITIES
- Deliver outstanding customer service and sales in both Korean and English.
- Handle product inquiries, sales, order statuses, and issue resolution professionally.
- Escalate complex concerns to the appropriate internal teams.
- Document customer interactions accurately using CRM systems.
- Maintain customer satisfaction by resolving issues efficiently and courteously.
QUALIFICATIONS
WHAT WE OFFER
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Customer Service Cebu • Cebu City, Cebu, PH
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