Continuous Improvement & Governance Lead

Continuous Improvement & Governance Lead

Join to apply for the Continuous Improvement & Governance Lead role at QBE Insurance .

Overview

The purpose of this role is to oversee and enhance People operations by driving continuous improvement initiatives, ensuring accurate representation of people data in the Workday system, and advising People teams on process improvements. The role also involves managing and coordinating activities for the People administration team to meet customer needs and business requirements effectively.

Responsibilities

• Contribute to Strategy & Operations' continuous improvement design processes.
• Assist, create and recommend continuous improvement strategy for the assigned work stream.
• Support continuous improvement initiatives from idea generation to implementation.
• Maintain the procedure manual for the areas of responsibility.
• Track the volume of exceptions for the development of a data quality dashboard.
• Provide regular reporting on data exceptions, errors, and issues resolved to stakeholders.
• Work with teams to plan, prioritise, and schedule Applications Minor Enhancements and Development.
• Analyse workflow to create process maps and identify areas for improvement.
• Manage the new joiner and leaver process to ensure a seamless and error-free experience.
• Manage the People Administration team to align with business needs and performance standards.

Work Experience

Necessary Work Experience includes :

Preferred Work Experience includes :

Qualifications

Preferred Qualifications include :

Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Related Disclaimers

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Travel & Physical Demands

Travel : Occasional (approximately 5-10 trips annually). Physical Demands : General office environment. Must be able to remain in a stationary position for extended periods and lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Management, Communication, Critical Thinking, Decision Making, Employee Relations Investigations, Human Resource Management, Human Resources Policies, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Risk Management, Stakeholder Management, Talent Management

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

#J-18808-Ljbffr