Professional II, Global Service Delivery

• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans

• Partner with cross functional teams to develop and maintain strategic

• roadmaps to drive

• customer retention and expansion

• Plan and lead high-impact initiatives to improve scaled sales efficiency and

• effectiveness

• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally

• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery

• Leverage strong interpersonal skills to establish trusted advisor relationships with clients

• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed

• Lead expansion and efficiency projects including change requests

• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes

• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management

You Have:

• Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project

• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action

• Developing persuasive written and verbal communication skills across diverse functions and teams

• Proficient experience with process optimization, program management, customer support strategy, or quality assurance

• 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)

• Competent decision-making, consensus building, and conflict management skills

• Ability to work under pressure, highly adaptable, customer facing, and well organized

• Excellent organizational skills with close attention to detail • Ability to prioritize initiatives to align with return on investment (ROI) and account impact

• 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Wellness Incentive Program

• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director