Associate Trainer (Clark Pampanga) | OnsiteTASQ Staffing Solutions • Angeles, Pampanga, Philippines

Associate Trainer (Clark Pampanga) | Onsite

TASQ Staffing Solutions • Angeles, Pampanga, Philippines

11 days ago

Job type

Quick Apply

Job description

Work Setup : Onsite (Clark Pampanga)

Shift : Shifting Schedules

Responsibilities :

Training Needs Analysis : Ability to extend follow- up support on the floor to sustain learning and improve performance.
Curriculum and Course Design : Demonstrates end to end understanding of course design methodologies.
Content Development : Demonstrates end to end understanding of content development and maintains appropriate methodology.
Course Delivery : Possesses effective delivery / training techniques and methods.
Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills :

CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture

Technology Functional Knowledge : Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example

Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders

Profile Screening Criteria / Checks : Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements :

Graduate of any 4-year course.

At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.

Preferably with background or knowledge in Tech Support.

Excellent oral and written communication.

Benefits :

Quarterly performance bonus.

Outstanding career development opportunities and fast track career progression.

Enjoy a fair work-life balance.

HMO and Life Insurance for employee and 2 dependents for free.

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Trainer • Angeles, Pampanga, Philippines