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Associate Trainer (Clark Pampanga) | Onsite
Associate Trainer (Clark Pampanga) | OnsiteTASQ Staffing Solutions • Angeles, Pampanga, Philippines
Associate Trainer (Clark Pampanga) | Onsite

Associate Trainer (Clark Pampanga) | Onsite

TASQ Staffing Solutions • Angeles, Pampanga, Philippines
25 days ago
Job type
  • Quick Apply
Job description

Work Setup : Onsite (Clark Pampanga)

Shift : Shifting Schedules

Responsibilities :

  • Training Needs Analysis :   Ability to extend follow- up support on the floor to sustain learning and improve performance.
  • Curriculum and Course Design :   Demonstrates end to end understanding of course design methodologies.
  • Content Development :   Demonstrates end to end understanding of content development and maintains appropriate methodology.
  • Course Delivery :   Possesses effective delivery / training techniques and methods.
  • Research Methodology :   Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills :

  • CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture
  • Technology Functional Knowledge :   Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
  • High Impact Communication :   Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
  • Analytical Ability :   Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders
  • Profile Screening Criteria / Checks :   Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.
  • Requirements :

  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.
  • Preferably with background or knowledge in Tech Support.
  • Excellent oral and written communication.
  • Benefits :

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
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