Client Relations Intern

About the Role:At Focus Global Inc., we are committed to providing impactful and enriching internship experiences to driven individuals who are passionate about learning and growth. As a Client Relations Intern, you will play a key role in ensuring the seamless delivery of exceptional after-sales service and customer support, working closely with our service teams to build strong client relationships. You’ll gain valuable hands-on experience in communication, coordination, and relationship management with a focus on delivering high-quality customer service.This role is ideal for individuals who enjoy working with people, thrive in collaborative environments, and are eager to contribute to a dynamic team.Key Responsibilities:

• Stakeholder Communication: Serve as a point of contact for clients, ensuring proper coordination with customers, designers, technicians, and installers regarding after-sales services and schedules.
• Customer Relationship Building: Foster trust and rapport with clients, ensuring a strong and engaging customer experience.
• Issue Resolution: Monitor customer concerns, provide solutions, and escalate issues to appropriate stakeholders when needed.
• Product Knowledge: Gain an in-depth understanding of Focus Global's premium products and effectively communicate their features and benefits to support client needs.
• Documentation & Reporting: Maintain accurate records of client concerns and service updates, track service performance, and provide feedback for operational improvements.

You're a great fit if you are:

• Currently pursuing a degree in Communications, Hospitality Management, Business, or any related field.
• Proficient in Google Workspace (Docs, Sheets, etc.) and Microsoft Office tools. A strong communicator with excellent interpersonal and coordination skills.
• Customer-focused, with a genuine desire to assist people and provide solutions.
• Resourceful, quick on your feet, and able to problem-solve efficiently.
• Excited about collaborating with cross-functional teams and contributing ideas to improve processes.

Work Setup: This is a full on-site role based in Mandaluyong City. While preference will be given to candidates who can report to the office daily, we can accommodate interns who are available to work on-site at least three days a week. Why Join Us? This internship offers an incredible opportunity to work with world-class brands renowned for their innovation and quality. You’ll gain invaluable exposure to customer relationship management, operations, and service delivery, setting the stage for your professional growth in a vibrant and collaborative environment.