BPO Strategy Consultant

KPay is seeking a highly experienced BPO Strategy Consultant to lead the full build‑out of our remote BPO operations in the Philippines. This senior contract role is responsible for designing the end‑to‑end BPO framework—including systems, workflows, operational structure, and foundational processes.

You will act as a strategic advisor and builder, establishing the infrastructure required to operate a high‑performance, fintech‑aligned BPO that supports KPAY’s long‑term growth.

Key Responsibilities

• Develop the complete BPO operating framework from the ground up.
• Design end‑to‑end workflows, SOPs, playbooks, and governance models .
• Recommend, evaluate, and guide implementation of :

CRM platforms

Qualifications

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