ServiceNow Programmer/Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The ServiceNow programmer/analyst is responsible for working to develop, design and own technical solutions on the ServiceNow platform and other back office applications. The right candidate will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform as well as other home grown applications that integrate or support back office sys.

Essential Duties and Responsibilities
1. Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

2. Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

3. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

4. Coordinate and solve complex technical data and transformation issues.

5. Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.

6. Answer “how to” technical and application configuration questions.

7. Develop, maintain, and execute reports to ensure system operation meets performance targets.

8. Create and maintain system design and operations documentation.

9. Complete other duties as assigned.

Education and Experience

• BS degree in Information Technology/Computer Science or equivalent combination of education andexperience.
• 3 years of demonstrated experience in ServiceNow development, configuration and administration
• Strong Javascript coding skills

Competencies

• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
• PHP and Laravel framework experience strongly preferred
• Javascript and related frameworks (React, Vue, etc) strongly preferred
• Adaptable to change and able to work independently and as part of a team.
• Strong problem analysis skills to include bug identification and solutions for complex enhancements
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information