Cash Application Associate (Tier 1 - PH - MANDARIN)

Position : Cash Application Associate (Tier 1)

Work Hours (Client) : Normal Work Hours (10am - 7pm)

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Onsite Work

Must be from The PHILIPPINES

Must be able to speak MANDARIN

We are seeking a highly accurate and detail-oriented Cash Application Associate. This role is critical to our accounts receivable function, focusing on the timely and precise application of customer payments. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email

Duties and Responsibilities :

• Payment Application : Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.
• Exception Handling : Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner
• Remittance Management : Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence
• Customer Communication : Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries
• Reconciliation : Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.
• Internal Collaboration : Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle
• Process Improvement : Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Minimum Requirements :

Language requirement : Excellent English Communication Skills

Education : Bachelor's Degree (ideally)

Experience : 0-2+ years of related experience