Customer Service QA Specialist (Chinese Speaker)Snaphunt • Philippines
Customer Service QA Specialist (Chinese Speaker)
Snaphunt • Philippines
30+ days ago
Job descriptionMandarin and English is a must Proven experience in customer service or quality assurance within a support environment Strong analytical and problem-solving skills. Excellent verbal and written communication skills in English and / or Mandarin. High attention to detail and ability to provide objective, constructive feedback. Open to candidates with no prior experience. Attractive Salary & Benefits Working From Home
The Role : Key Responsibilities
- Monitor and evaluate customer service interactions (calls, chats, and emails) to ensure compliance with company standards.
- Identify trends, gaps, and areas of improvement in customer interactions.
- Collaborate with team leads and training departments to enhance processes and service delivery.
- Generate reports on quality performance and recommend action plans.
- Support the continuous improvement of customer service KPIs (CSAT, FCR, NPS, etc.).
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Customer Service Specialist • Philippines
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