Crew Travel Associate - (ZR_28399_JOB)

Job Description

This is a remote position.

Schedule :

Paid Hours per   Week : 40 hours

• Monday’s to Friday’s from 8 : 00am – 5 : 00 pm MST  with 1hr unpaid break

Please note that this position can be on shifting schedule. Selected candidates must be open to shifting schedule.

Client Timezone :   Central Alberta (Stettler), Canada - MDT

Responsibilities and Skills for this Role :

Must-haves :

Independent Contractor Perks :

ZR_28399_JOB

Requirements

Responsibilities and Skills for this Role : Unparalleled customer service – someone who truly goes above and beyond to retain a client for life Excellent verbal, written and presentation skills – a champion at conveying the value of Elite’s service offering and suite of products, and yourself! Understanding and anticipating client needs with regards to travel requirements & preferences Working with clients who are on a travel rotation which requires flight & hotel bookings frequently Assisting with Travel emergencies as they occur Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested. Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business The accuracy and timely presentation of client travel documentation. Be an active, contributing team member. At Elite, our culture is a big deal! Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management Contribute to the development and maintenance of office systems and processes associated with accounts Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file Build long-term relationships with clients through service and meaningful connections Phone etiquette and face-to-face interactions with clients in-person or via virtual chat Handling, documenting and resolving customer concerns, complaints, and questions by phone and email Providing accurate travel advice while efficiently managing requests for services and coordinating travel Perform outbound calls to hotel suppliers to ensure bookings and billing have been received Responding professionally, appropriately, and in a timely manner Continually maintain working knowledge of all company products, services, and promotions Additional projects / assignments as required Must-haves : Full fluency in English (verbal and written) MUST HAVE A WINDOWS OS COMPUTER Skillset in Sabre GDS is preferred 5+ years in Corporate or Crew Travel (and / or airline experience) Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company. Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously A proven track record for punctuality and reliability You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele Maintain professional appearance and demeanor Ability to meet employment eligibility requirements in Canada Exceptional attention to detail and proven organizational ability Agrees to background checks to confirm that you are bondable