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Product Management Director

Product Management Director

UNAVAILABLEPhilippines
3 days ago
Job description

Overview

The ibex engineering team builds and launches innovative customer care products and solutions that leverage cutting-edge generative AI technology. We are seeking experienced and visionary Product Managers to lead these initiatives.

Responsibilities

About the Role

As a Director Product Management, you'll shape the future of our products through strategic thinking and execution excellence to shape the future of customer engagement, automation, and enhanced operational efficiencies :

  • Define product vision, strategy, and roadmap based on market research and customer insights
  • Analyze market trends, competition, and customer feedback to identify opportunities
  • Lead product ensuring quality, usability, and customer delight at every stage
  • Define detailed product requirements and user stories and establish success metrics. Prioritize backlog based on business value and customer impact
  • Use experimentation and data-driven decision-making to continuously improve product performance and user experience
  • Collaborate cross-functionally with engineering, design, data science, sales, and marketing teams to bring innovative ideas to life

Qualifications

What we are looking for

  • 8+ years of product management experience, with proven experience working on AI / ML-powered products
  • Demonstrated success in launching new products and redesigning existing ones
  • Exceptional communication and leadership skills
  • Experience with writing vision documents (like PR / FAQs), stakeholder management, agile methodologies, backlog management, and prioritization frameworks.
  • Familiarity with agile development methodologies and rapid iteration cycles
  • Bachelor's degree in business, Computer Science, or related field (or equivalent experience)

    • Preferred Skills

  • Background in customer-facing roles or experience engaging directly with clients to gather insights
  • Proven experience in delivering AI / ML solutions integrated with cloud-native services
  • Familiarity with Conversational AI, Agentic AI, Intelligent Automation systems or understanding of AI frameworks would be a plus

    • Why Join Us?

  • Opportunity to lead AI-driven products in a fast-growing company
  • Collaborative environment where innovation and creativity are encouraged
  • Flexible work arrangements and a supportive company culture.

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    Director Product Management • Philippines